Refund, Cancellation & Travel Disruption Policy

Last Updated: November 7, 2026

AirTravelHub.us is an independent travel research and assistance service operated by Frank System Inc. We assist customers with researching flight options from independent airlines and third-party travel suppliers. All bookings, ticket issuance, hotel reservations and supplier services remain subject to the applicable provider's terms and conditions.

1. Airline Tickets and Supplier Payments

Customers generally pay airfare directly to the relevant airline or third-party supplier. Hotel charges and other travel-related payments may also be paid directly to the respective supplier.

Refunds for airline tickets, hotel reservations, taxes, baggage charges and other supplier payments are governed by the applicable supplier's rules and conditions.

The airline, hotel or supplier determines:

• Whether a booking is refundable or non-refundable.
• Applicable cancellation penalties and administrative charges.
• The amount eligible for a refund.
• Whether a refund, travel credit or voucher is available.
• The time required to process an approved refund.

AirTravelHub.us cannot guarantee or independently authorize refunds for payments collected directly by airlines, hotels or third-party suppliers.

2. Customer-Initiated Cancellations

If a customer decides to cancel a flight, hotel reservation or travel arrangement, the cancellation will be subject to the relevant supplier's cancellation policy.

Depending on the fare or reservation conditions, cancellation may result in:

• A full or partial refund, if permitted by the supplier.
• A cancellation penalty or applicable service charge.
• A travel credit or voucher instead of a monetary refund.
• No refund for non-refundable bookings.

Customers should review the applicable cancellation conditions before confirming a reservation.

3. Missed Flights and No-Show

Customers are responsible for arriving at the airport on time and completing check-in, security and boarding procedures within the airline's specified deadlines.

A missed flight does not automatically qualify for a refund. Situations may include:

• Arriving late at the airport.
• Missing the airline's check-in deadline.
• Arriving after the boarding gate has closed.
• Failing to board a scheduled flight.
• Voluntarily abandoning a journey.
• Missing a connecting flight because of personal delays or separately booked tickets.

The airline may classify these situations as a No-Show. Depending on the fare rules, the ticket may become non-refundable or additional penalties may apply.

Any remaining ticket value, refund or travel credit will be determined by the airline or ticketing supplier. Customers should contact the airline immediately if they expect to miss their flight.

4. Airline Delays, Cancellations and Schedule Changes

If an airline delays, cancels or changes a scheduled flight, available options will be determined by the airline's policies and applicable passenger-rights laws.

Depending on the circumstances, the airline may offer:

• Rebooking on an alternative flight.
• A refund to the original payment method.
• Travel credit or a voucher.
• Other assistance or compensation required by applicable law.

AirTravelHub.us does not independently guarantee compensation or refunds for airline-controlled disruptions. Customers should retain relevant airline notifications, booking confirmations and receipts.

5. Hotel Late Arrival, Cancellation and No-Show

Customers are responsible for arriving at the hotel within the permitted check-in period and complying with the hotel's reservation conditions.

The following situations do not automatically qualify for a refund:

• Arriving after the permitted check-in time.
• Failing to arrive at the hotel on the reserved date.
• Not informing the hotel about a delayed arrival.
• Voluntarily leaving the hotel before the scheduled departure date.
• Failing to use a confirmed hotel reservation.

The hotel or booking supplier may classify these situations as a late cancellation or No-Show. Refunds, exceptions, penalties and date changes will be determined by the hotel's applicable reservation conditions.

Customers should contact the hotel or relevant booking supplier as soon as possible if their arrival is delayed.

6. Travel Changes and Modification Requests

Requests to change travel dates, routes, passenger information, hotel dates or other reservation details are subject to supplier approval.

Additional charges may include:

• Airline change fees.
• Fare differences between flights.
• Hotel modification charges.
• Supplier cancellation penalties.
• Other applicable third-party charges.

A requested change is not confirmed until the relevant supplier provides confirmation.

7. AirTravelHub.us Service Fee

Any AirTravelHub.us service fee is separate from airfare, hotel charges and other supplier payments.

The applicable service fee, its purpose and its amount will be clearly disclosed to the customer before payment. No service fee will be charged without the customer's express authorization.

Service-fee refund requests will be reviewed individually, considering the service requested, work performed, payment authorization, refund terms disclosed before payment and applicable law.

A supplier's decision not to refund an airline ticket or hotel reservation does not automatically determine whether an independently charged AirTravelHub.us service fee is refundable.

Where a service-fee refund is approved, any deduction for an actual, non-recoverable payment-processing fee will only be made where permitted by applicable law and clearly disclosed to the customer before payment. No undisclosed or arbitrary deduction will be applied.

8. Refund Processing Time

For refunds approved and processed directly by Frank System Inc., the following process applies:

• Approved refunds will normally be initiated within 7 calendar days after approval and receipt of any required information.
• Any permitted and previously disclosed non-recoverable processing fee may be deducted from the approved refund.
• Refunds will generally be issued to the original payment method where possible.
• The time required for funds to appear in the customer's account depends on the bank, card issuer, payment processor or financial institution.

Important: The 7-day processing period applies to approved refunds processed directly by Frank System Inc. It does not guarantee that an independent airline, hotel, supplier or financial institution will complete its refund within seven days. Supplier refunds remain subject to the supplier's own processing timeline.

9. How to Submit a Refund Request

Customers requesting a refund or review of an AirTravelHub.us service fee should contact our support team by email:

Email: support@airtravelhub.us

Please include the following information:

• Customer's full name.
• Email address used for the enquiry or payment.
• Transaction or service reference number, if available.
• Date of payment.
• Reason for the refund request.
• Relevant supporting documents, if applicable.

Our support team may request additional information to review the request.

10. Refund Review and Confirmation

Every refund request is reviewed individually. We may verify the original transaction, payment authorization, service requested, work performed, applicable refund conditions and supporting communications.

Customers will receive an email explaining the outcome of the review. An acknowledgement of a refund request does not mean that the refund has been approved.

11. Duplicate Payments and Unauthorized Transactions

If a customer believes they have been charged more than once or identifies a transaction they did not authorize, they should contact us promptly at support@airtravelhub.us.

We will review the relevant transaction records and investigate the matter. Verified duplicate or erroneous charges will be addressed in accordance with applicable payment rules and law.

12. Payment Disputes and Chargebacks

Customers are encouraged to contact our support team first if they have questions or concerns about a payment or service.

We will review genuine concerns and, where appropriate, provide relevant transaction records, service details, payment authorization information and customer communications.

Nothing in this policy limits a customer's rights under applicable law, card-network rules or financial institution procedures.

13. Important Travel Notice

AirTravelHub.us is an independent travel research and assistance service. We are not an airline, hotel, airport authority or government agency.

Submitting a flight enquiry does not create a reservation, confirm a booking or guarantee a ticket. Flight prices, availability, schedules, baggage allowances, cancellation conditions and supplier refunds remain subject to the relevant provider's terms and conditions.

14. Contact Information

AirTravelHub.us
Operated by Frank System Inc.
20 Bailey Cir, Dover, DE 19901, USA
Email: support@airtravelhub.us
Email: support@franksystem.com