Flight Research & Enquiries
Contact us to submit flight requirements, ask about available travel options or request assistance with your preferred routes and dates.
We're here to help you move forward.
Whether you have a flight enquiry, need assistance understanding travel options, have a question about a service fee, or need help with an existing customer enquiry, our support team is available to assist.
Connect with our customer support team.
At AirTravelHub.us, we believe that clear communication and transparent customer support are an important part of the travel assistance experience. Our team is available to receive enquiries, provide information about our services and help customers understand the next steps in their travel requests.
24 Hours Customer Service
Need assistance or have a question about our services?
Contact our customer service team by phone.
Phone:
+1 (888) 794-3162
Customer Support – 24 Hours
Email Support
For general enquiries, flight assistance requests,
customer service questions and other support matters:
support@airtravelhub.us
support@franksystem.com
Business Address
Frank System Inc.
20 Bailey Cir
Dover, DE 19901
United States of America
Flight Enquiry Assistance
Looking for flight options?
Submit your departure city, destination, travel dates
and passenger requirements through our online enquiry form.
Our team will review your request and assist with available information.
Submit a Flight Enquiry →
What can you contact us about?
Our customer support team can help with general questions relating to AirTravelHub.us and the independent travel research and assistance services we provide.
Quotation & Fare Questions
Ask questions about a quotation, itinerary information, fare details or the information shared with you during the enquiry process.
Booking & Ticket Clarification
Contact us if you need clarification about the status of your enquiry or information received from an independent airline or supplier.
Cancellation & Refund Enquiries
Our team can explain the applicable AirTravelHub.us service-fee refund process and guide you regarding the relevant supplier's cancellation and refund procedures.
Payment & Service Fee Questions
Contact us for questions about an authorized service-fee payment, transaction references, payment confirmation or a billing concern.
General Customer Support
For website-related questions, service information, privacy requests or other general concerns, please reach out to our support team.
Clear information. Transparent communication.
We aim to provide customers with clear information about our independent travel assistance services, applicable service fees and the role of third-party travel suppliers.
Clear Service Information
We explain the nature of our services and distinguish our independent assistance fee from airline fares and other supplier charges.
Payment Transparency
Any AirTravelHub.us service fee is disclosed before payment and requires express customer authorization.
Customer Enquiry Review
We review incoming customer enquiries and use the information provided to understand the requested assistance.
A few things to know before contacting us.
To help us review your enquiry efficiently, please keep the following information and service limitations in mind.
For flight enquiries
Please provide accurate travel dates, departure and destination cities, passenger counts and a valid contact email address.
For existing enquiries
Include your name, registered email address and enquiry or reference number, if available, so our team can identify the relevant communication.
For payment questions
Provide the transaction reference and payment date where available. Never send your full card number, card security code, banking password or other confidential financial credentials through ordinary email.
For cancellations and refunds
Airline and hotel payments are generally handled directly by the relevant supplier. Supplier-controlled refunds and cancellations remain subject to that supplier's rules and applicable law.
For booking confirmation
A flight enquiry or quotation is not a confirmed booking or issued ticket. The relevant airline or supplier is responsible for its final reservation confirmation and ticket issuance.
READY TO START?
Request Flight Assistance →
Tell us where you would like to go.
Share your travel requirements through our online enquiry form. Our team will review your request and assist with available flight information. Submitting an enquiry does not confirm a reservation or authorize a service-fee payment.
About the business operating this website.
AirTravelHub.us is operated by Frank System Inc. We provide independent flight research and travel assistance. We are not an airline and do not claim affiliation with independent airlines or suppliers unless expressly disclosed.
Company Name
Frank System Inc.
Business Location
20 Bailey Cir
Dover, DE 19901
USA
Customer Support Phone
+1 (888) 794-3162
24 Hours Customer Service