Booking Disclaimer
Last Updated: November 7, 2026
Please carefully read this Booking Disclaimer before submitting a travel enquiry or proceeding with any flight or travel-related service through AirTravelHub.us.
This disclaimer explains the nature of our independent travel assistance service, the role of airlines and third-party suppliers, booking confirmation requirements, fare availability and customer responsibilities.
1. Independent Travel Assistance Service
AirTravelHub.us is an independent flight research and travel assistance service operated by Frank System Inc., a United States-based company.
We assist customers by researching flight options and providing information about potential travel arrangements through independent airlines and third-party travel suppliers.
AirTravelHub.us is not an airline, airport authority, hotel operator or government agency. We are not owned by, operated by, sponsored by or affiliated with any airline unless a specific relationship is expressly disclosed in writing.
The names, trademarks and logos of airlines or other suppliers, where referenced, belong to their respective owners and are used only to identify the relevant service providers.
2. No Direct Airline Operations or Ticket Issuance
AirTravelHub.us does not operate aircraft, control airline inventory, manage airport operations or independently issue airline tickets.
Our role is to research and assist customers in reviewing available flight options. The relevant airline or authorized third-party supplier controls its own reservation system, booking confirmation, ticket issuance and travel services.
Any final reservation or ticket must be confirmed by the relevant airline or supplier through its applicable booking and ticketing process.
3. Travel Enquiries and Quotations Are Not Confirmed Bookings
Submitting a flight request through our website, speaking with a customer service representative, receiving an email, reviewing an itinerary or obtaining a quotation does not constitute a confirmed reservation or issued airline ticket.
A travel enquiry simply allows our team to understand your requirements and research possible options.
A booking should only be considered confirmed when the relevant airline or supplier has completed the reservation and issued the appropriate confirmation or ticket documentation.
Customers should not make non-refundable travel arrangements based solely on an enquiry, preliminary quotation or unconfirmed itinerary.
4. Flight Fares, Availability and Pricing Changes
All flight fares, seat availability, schedules, routes, baggage allowances, taxes and supplier conditions are subject to change without prior notice.
Airline pricing and inventory are controlled by the relevant airline or supplier. A fare displayed or communicated during an enquiry may no longer be available when the customer decides to proceed.
Final fare amounts, applicable taxes and additional charges are determined by the supplier at the time of booking.
AirTravelHub.us does not guarantee that a quoted fare or itinerary will remain available until a supplier confirms the booking.
5. Airline Delays, Cancellations and Schedule Changes
Airlines independently manage their flight schedules, aircraft operations, routes, boarding procedures and operational decisions.
Flights may be delayed, rescheduled, cancelled, diverted or otherwise disrupted due to operational requirements, weather conditions, safety considerations, technical issues, government restrictions or other circumstances.
AirTravelHub.us does not control these airline operations and cannot guarantee that a flight will depart or arrive at a particular time.
Where a flight disruption occurs, the airline's applicable policies and passenger-rights obligations determine the available options, which may include rebooking, refunds, travel credits or other assistance.
6. Missed Flights, Late Arrival and No-Show
Customers are responsible for arriving at the airport within the airline's required check-in and boarding time limits.
Missing a flight due to late arrival, failure to check in, missing the boarding deadline or voluntarily abandoning the journey does not automatically qualify for a refund.
The airline may classify such situations as a No-Show and apply its relevant fare rules, penalties or restrictions.
Customers should contact the airline immediately if they expect to miss a flight or experience a travel disruption.
7. Customer Responsibilities and Travel Documentation
Customers are responsible for ensuring that all information supplied during a travel enquiry or booking process is accurate and complete.
This includes:
- Correct passenger names and spelling.
- Accurate departure and destination airports.
- Correct travel dates and itinerary details.
- Passenger counts and applicable age categories.
- Valid contact information.
- Reviewing fare rules and baggage allowances.
Customers are also responsible for obtaining valid passports, visas, transit permissions, health documents and any other documentation required by their destination country, transit country or airline.
AirTravelHub.us does not provide immigration or legal advice and cannot guarantee admission into any country. Entry decisions are made by the relevant government and border authorities.
8. Baggage, Seats and Additional Airline Services
Baggage allowances, seat assignments, meals, priority boarding, special assistance and other optional services are determined by the relevant airline or supplier.
These services may vary according to airline, route, fare class and ticket conditions.
Customers should verify the applicable baggage allowance, additional charges and service conditions directly with the airline before departure.
9. Hotels and Other Third-Party Travel Services
Where hotel or other travel-related information is discussed or provided, the relevant hotel or third-party supplier remains responsible for its own reservation confirmation, accommodation services, check-in requirements, cancellation conditions and refund decisions.
Customers are responsible for complying with the supplier's check-in deadlines, reservation conditions and other applicable requirements.
Late arrival, failure to check in, early departure or failure to use a reservation may result in penalties or a No-Show classification under the supplier's rules.
10. Service Fees and Payment Authorization
AirTravelHub.us may charge a separate service fee for independent flight research and travel assistance.
This service fee is separate from airline airfare, hotel charges and other third-party supplier payments.
The applicable fee and its purpose will be disclosed before payment, and the customer's express authorization is required before the service fee is charged.
Submitting an enquiry or receiving a quotation does not by itself authorize a service-fee payment.
Customers should review our Service Fee Policy and Refund, Cancellation & Travel Disruption Policy for additional information.
11. Refunds and Cancellations
Airline ticket refunds, hotel refunds, cancellation penalties and supplier-related adjustments are governed by the relevant supplier's terms and applicable law.
AirTravelHub.us cannot independently guarantee a refund for an airline ticket or hotel reservation when the payment was collected directly by the relevant supplier.
Refund requests relating to a separately charged AirTravelHub.us service fee will be reviewed under the applicable disclosed refund conditions.
Where a refund is approved and processed directly by Frank System Inc., the applicable refund processing terms will be followed. Supplier-controlled refunds remain subject to the supplier's own procedures and timelines.
12. Third-Party Websites and External Services
Our website or communications may refer customers to independent airline websites, hotel websites, payment providers or other third-party platforms.
These external services operate independently of AirTravelHub.us. We do not control their website availability, content, security, payment procedures, policies or service decisions.
Customers should review the relevant third party's terms, privacy policy and payment conditions before proceeding.
13. Limitation of Responsibility
To the extent permitted by applicable law, AirTravelHub.us and Frank System Inc. are not responsible for independent acts, omissions, operational decisions or service failures of airlines, hotels, payment processors or third-party travel suppliers.
This includes supplier-controlled flight delays, cancellations, schedule changes, baggage issues, ticketing decisions, hotel service issues, fare changes and supplier refund decisions.
Nothing in this disclaimer excludes or limits liability for fraud, intentional misconduct or any other liability that cannot legally be excluded or limited under applicable law.
14. Customer Support and Contact Information
For questions about our flight research service, travel enquiries, customer support or website policies, customers may contact our team using the following details.
24 Hours Customer Service
Phone: +1 (888) 794-3162
AirTravelHub.us
Operated by Frank System Inc.
20 Bailey Cir, Dover, DE 19901, USA
Email: support@airtravelhub.us
Email: support@franksystem.com