Privacy Policy

Last Updated: November 7, 2026

At AirTravelHub.us, operated by Frank System Inc., we respect the privacy of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the measures we take to protect it.

By accessing our website or voluntarily submitting information through our enquiry forms and communication channels, you acknowledge the practices described in this Privacy Policy.

1. About This Privacy Policy

This Privacy Policy applies to information collected through AirTravelHub.us, including our website, flight enquiry forms, email communications and customer-support interactions.

AirTravelHub.us is an independent flight research and travel assistance service operated by Frank System Inc. We help customers research flight options from independent airlines and third-party travel suppliers.

This policy is intended to explain our information-handling practices in a transparent manner and should be read together with our Terms and Conditions.

2. Personal Information We Collect

We may collect personal information that customers voluntarily provide when submitting a flight enquiry, requesting assistance, contacting customer support or using our website.

This information may include:

• Full name.
• Email address.
• Telephone or mobile number.
• Departure and destination cities or airports.
• Requested departure and return dates.
• Number of adult and child passengers.
• Travel class and other travel preferences.
• Additional information voluntarily included in enquiry messages.
• Customer communications and relevant service records.

We only request information that is reasonably relevant to responding to enquiries and providing the requested travel assistance.

3. Information We Do Not Request Through Our General Enquiry Form

Our general flight enquiry form is designed to collect travel requirements and contact information. It does not request customers to enter payment card numbers, card security codes, bank account passwords or passport numbers.

Customers should not submit sensitive financial credentials, passwords or unnecessary identity documents through general enquiry forms or ordinary email communications.

If additional information is genuinely required for a specific service, we will explain the reason and use an appropriate method of collection.

4. How We Use Your Information

Information submitted by customers may be used for legitimate business and service-related purposes, including:

• Responding to flight and travel assistance enquiries.
• Researching flight options based on requested travel details.
• Communicating available itinerary information and quotations.
• Contacting customers regarding questions or missing information.
• Providing customer support and service updates.
• Processing separately authorized service-fee transactions.
• Reviewing refund requests and payment-related enquiries.
• Maintaining appropriate business, accounting and transaction records.
• Investigating suspected fraud, unauthorized activity or misuse of our website.
• Meeting applicable legal, regulatory and compliance obligations.

We do not knowingly use information submitted for a flight enquiry to make an airline booking or charge a service fee without the necessary customer authorization.

5. Sharing Information with Airlines and Third-Party Suppliers

AirTravelHub.us may share relevant travel information with independent airlines or third-party travel suppliers when reasonably necessary to research options or fulfill a customer's specific request.

Depending on the request, relevant information may include:

• Departure and destination details.
• Requested travel dates.
• Passenger counts and applicable travel requirements.
• Other information necessary to obtain relevant travel information.

We aim to limit shared information to what is reasonably necessary for the requested purpose.

Airlines and third-party suppliers operate independently and may process information under their own privacy policies and terms. Customers should review the applicable supplier's privacy practices before providing information directly to that supplier.

6. Payment Information and Payment Processing

AirTravelHub.us distinguishes between airfare or supplier payments and its separately disclosed service fee.

Customers generally pay airfare directly to the relevant airline or third-party supplier. Such suppliers handle their own payment transactions and are responsible for their applicable payment-processing practices.

If a customer expressly authorizes an AirTravelHub.us service-fee payment, the transaction may be processed through the applicable third-party payment processor.

Depending on the payment method, the payment provider may collect and process information such as:

• Customer name and billing details.
• Transaction amount and payment status.
• Payment reference or transaction identification number.
• Relevant transaction and authorization records.

Payment information may be handled according to the payment processor's privacy policy, security procedures and applicable payment-card or financial regulations.

We do not request customers to send card passwords, online banking passwords or card security codes through ordinary email.

7. Cookies and Website Technologies

Our website or its hosting infrastructure may use cookies and similar technologies to support website functionality, security, performance and user experience.

These technologies may help:

• Maintain essential website functionality.
• Remember certain website preferences.
• Improve website performance and reliability.
• Support security and prevent misuse.
• Understand general website usage where analytics tools are enabled.

Customers may be able to manage or disable cookies through their browser settings. Disabling certain cookies may affect some website features.

8. Website Logs, IP Addresses and Security Information

Our hosting provider and website infrastructure may automatically collect certain technical information when visitors access our website.

This information may include:

• IP address.
• Browser type and version.
• Device and operating-system information.
• Pages accessed and approximate access times.
• Referring website information, where available.
• Technical error and security logs.

Such information may be used to maintain website functionality, troubleshoot technical issues, detect suspicious activity, prevent abuse and protect our systems.

9. Data Security and Protection

Frank System Inc. takes reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse or destruction.

Depending on the systems and services used, these measures may include:

• Access restrictions for business systems.
• Secure website connections using HTTPS where enabled.
• Appropriate hosting and account security measures.
• Limited access to customer information based on business needs.
• Security monitoring and technical maintenance.
• Use of established third-party payment processors for authorized transactions.

However, no website, electronic communication method, internet transmission or data-storage system can be guaranteed to be completely secure. We cannot promise absolute security, but we take reasonable steps to protect information entrusted to us.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal and business requirements.

Information may be retained where necessary for:

• Responding to customer enquiries and providing requested assistance.
• Maintaining customer-service and communication records.
• Accounting, financial and transaction documentation.
• Payment verification and dispute resolution.
• Fraud prevention and website security.
• Compliance with legal and regulatory obligations.

When information is no longer reasonably required, we may delete it, securely dispose of it or de-identify it where appropriate and permitted by applicable law.

11. Customer Privacy Rights and Choices

Depending on applicable law and the customer's location, customers may have certain rights regarding their personal information.

These rights may include:

• Requesting access to personal information we maintain.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of personal information, subject to legal exceptions.
• Requesting information about certain processing or sharing practices.
• Objecting to or restricting certain processing where applicable law provides that right.

Customers may submit privacy-related requests using the contact information provided at the end of this policy.

We may need to verify the identity of the person making a request before providing information or making changes. Certain records may need to be retained to comply with legal, accounting, security or dispute-resolution requirements.

12. Marketing and Customer Communications

We may contact customers regarding their submitted enquiries, requested travel assistance, quotations, service updates, payment confirmations, refund enquiries and other relevant customer-support matters.

We do not treat the submission of a flight enquiry as automatic consent to receive unrelated promotional marketing.

Where promotional communications are sent, customers will be provided with an appropriate way to opt out where required by applicable law.

13. Third-Party Websites and External Links

Our website may contain links to independent airline websites, travel suppliers, payment providers or other external websites.

These external websites are not controlled by AirTravelHub.us. Their privacy practices, security measures, content and data-handling procedures are governed by their own policies.

We encourage customers to review the privacy policies and terms of any third-party website before submitting personal or financial information.

14. Children's Privacy

Our website and services are intended for individuals who can legally request or use travel assistance under applicable law. We do not knowingly collect personal information directly from children in violation of applicable privacy requirements.

Where a parent or legal guardian submits travel information concerning a minor passenger, that information should be limited to what is reasonably necessary for the requested travel assistance.

If we become aware that personal information has been collected in violation of applicable children's privacy requirements, we will take reasonable steps to address the matter.

15. International Data Processing

AirTravelHub.us serves customers who may be located in different countries. Information may be processed or accessed by our business systems, hosting providers or service providers in locations outside the customer's country of residence.

Where personal information is transferred internationally, we aim to handle such transfers in accordance with applicable privacy and data-protection requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations or applicable legal requirements.

Any revised version will be published on this page with an updated Last Updated date.

Customers are encouraged to review this page periodically to remain informed about how their information is handled.

17. Contact Information

AirTravelHub.us
Operated by Frank System Inc.
20 Bailey Cir, Dover, DE 19901, USA
Email: support@airtravelhub.us
Email: support@franksystem.com